OTT for Hotels Case Study — City Hotel, Europe
Property profile: 180 keys, business and leisure mix. Central Europe.
The challenge
Guests wanted their own streaming subscriptions on the room TV, while the hotel needed to prove that no guest account data was retained after checkout.
The ITSthe1 solution
- 1.TV with OTT app launcher and secure guest-device casting
- Automatic session wipe and app sign-out triggered by PMS checkout
- GDPR-aware data handling: no persistent guest credentials, documented retention policy
- Multi-language interface with local and international channel line-up
- Compliance-friendly logging and a documented data-processing agreement
Results
- Guests stream their own subscriptions without staff involvement
- Zero retained guest credentials after checkout, evidenced in audit
- In-room entertainment complaints effectively eliminated
- TV estate now used for late-checkout and breakfast upsell
“Our guests just cast what they were already watching at home. Legal are comfortable, and so is the front desk.”
What this means for hotels in Europe
Hotels searching for OTT for hotels Europe, hotel casting solution Europe, GDPR compliant hotel IPTV and multi-language hotel TV Europe face the same pattern: fragmented vendors, ageing distribution and no way to merchandise the property on screen. ITSthe1 delivers the headend, the network, the in-room hardware and 24/7 support under one contract across Europe.
Request a quote
Send your room count, region and timeline — the enquiry goes straight to sales@itsthe1.com.