24/7 monitoring
Proactive monitoring of network, servers, headend and guest-facing systems with alerting before guests notice.
Managed IT & Cyber Security Services for Hotels
Hotel IT fails at the worst moments — during arrivals, at events, on holiday weekends. ITSthe1 provides managed IT and cyber security for hospitality properties: monitored networks, protected guest and staff systems, patched servers, tested backups and an SLA-backed team that answers at 3am.
Managed IT & Security features
Cyber security
Firewalls, network segmentation between guest and PCI systems, endpoint protection, patching and security reviews.
Hotel network & Wi-Fi
Design, installation and support of guest and back-of-house networks sized for streaming, casting and events.
Cloud & Microsoft services
Microsoft 365, identity, email security and cloud workload management for hotel and head-office teams.
Backup & continuity
Automated backup with regular restore testing and documented recovery plans for critical hospitality systems.
SLA-backed helpdesk
One contract, defined response times, monthly reporting and a named escalation path.
Why hotels choose it
- Guest-affecting incidents caught before the front desk hears about them
- Segmented networks that protect payment and staff systems
- Predictable monthly cost instead of emergency call-outs
- Same team supports your IPTV, signage and guest app estate
Managed IT & Security FAQs
- What is included in managed IT for a hotel?
- Monitoring and support of the network, servers, Wi-Fi, endpoints and hospitality platforms, plus security, patching, backup, vendor coordination and an SLA-backed helpdesk with monthly reporting.
- Do you support properties outside the UAE?
- Yes. Remote support covers the Middle East, Africa, Europe and Asia, with regional field engineers arranged for on-site work.
- Can you take over from our current provider?
- Yes. Transition starts with a documented audit of the estate, credential and asset handover, remediation of urgent risks, then a scheduled cut-over.
- How do you protect guest and payment systems?
- Guest Wi-Fi, staff systems and payment environments are segmented, with firewall policy, endpoint protection, access controls and patching aligned to PCI-aware practice.
- What response times do you offer?
- Response targets are set by severity in the contract, with 24/7 cover for guest-affecting incidents and defined escalation to management.
Request a Managed IT & Security quote
Send your property details, room count and timeline and we will come back with a scoped proposal and pricing.