Trusted partnership
We aim to be your trusted partner, providing effective solutions that help you achieve your goals — not a vendor that disappears after installation.
About Us — ITSthe1 hospitality technology partner since 1999
ITSthe1 is your premier partner for IT, telecom and hospitality solutions in the Middle East, Africa, Europe and Asia. The company was formed in 1999 in the USA, with the head office established in Dubai, U.A.E. in 2003, a branch office in London, U.K. and a development office based in Sri Lanka.
Our story
1999
ITSthe1 formed in the USA.
2003
Head office established in Dubai, U.A.E.
Today
Branch office in London, U.K. and development office in Sri Lanka, serving hotels across four regions.
Our vision
To be your trusted partner in providing effective solutions which help you achieve your goals.
Our mission
To offer solutions that are well researched, well tested, with price-performance value exceeding expectations — through strategic alliances with world-class technology partners and investment in cutting-edge technology and people.
Our values
Well researched, well tested
Every solution we deploy is well researched and well tested, with price-performance value that exceeds expectations.
World-class alliances
Strategic alliances with world-class technology partners keep our platforms current and your investment protected.
Investment in people
We invest in cutting-edge technology and in the engineers who design, install and support it — 24/7, on-site and remote.
Our team
One accountable team across three offices — from the first site survey to 24/7 support after go-live.
Hospitality Solutions Engineers
Design and commission 1.TV IPTV headends, OTT platforms and in-room hardware for hotels and resorts.
Software Development Office — Sri Lanka
Builds the 1.TV, 1.Hotel, 1.KDS, 1.ID and 1.Support product platforms and PMS integrations.
Projects & Installations
Manages surveys, structured cabling, networking and rollout across Middle East, Africa, Europe and Asia properties.
24/7 Support & Managed IT
Remote monitoring, SLA-driven ticketing and on-site escalation from our Dubai head office and London branch.
Work with us
Tell us about your property and we will scope a solution around it.
Contact the team