Complete service access
Amenity discovery, reservations, room service ordering and housekeeping requests from the guest's own device.
Guest App — 1.Hotel Guest Engagement & Experience Platform
1.Hotel is a guest-facing application for hotels, resorts, serviced apartments and hospitals, delivered as a browser WebApp or native iOS and Android app. Guests explore amenities, order room service, request housekeeping, chat with staff and control their room — all sharing one backend with the 1.TV in-room platform and feeding 1.Support ticketing automatically.
Guest App features
Real-time communication
In-app chat and messaging between guests and staff, with every request logged as a support ticket.
AI assistant & auto-translation
Instant answers to common questions and real-time translated messaging so guests and staff understand each other.
Digital room controls
Where GRMS is installed, guests control lighting, temperature and entertainment from the app, with optional voice control.
Personalised recommendations
Behaviour-based suggestions and promotions for dining, spa and local attractions during the stay.
Feedback & surveys
In-stay feedback capture so issues are recovered before the guest reaches a review site.
Why hotels choose it
- WebApp deployment needs no download, native apps add offline features
- Shared backend and content with 1.TV — publish once, appear everywhere
- Requests convert into 1.Support tickets with SLA tracking
- PMS connectivity for room availability, billing and guest profiles
Guest App FAQs
- Do guests have to download an app?
- No. 1.Hotel runs as a WebApp opened from a QR code or link with no download required. Native iOS and Android apps are available when a property wants push notifications and offline capability.
- What can guests do in the app?
- Browse hotel services, order room service, request housekeeping and amenities, book spa and restaurants, chat with staff, control the room where GRMS is installed, view their folio and give feedback.
- Does it work with the in-room TV system?
- Yes. 1.Hotel and 1.TV share one backend, so directories, promotions and menus are maintained once and stay consistent on both screens.
- How are guest requests handled by staff?
- Every request becomes a ticket in 1.Support, routed to the correct department with SLA tracking and escalation, so nothing sits unanswered in a chat window.
- Which languages are supported?
- The interface supports multiple languages, and AI auto-translation lets guests and staff converse in their own language in real time.
- Is it branded for our hotel?
- Yes. Colours, logo, imagery, service catalogue and content are configured per property, and per brand for hotel groups.
Request a Guest App quote
Send your property details, room count and timeline and we will come back with a scoped proposal and pricing.