Guest room management (GRMS)
Lighting, temperature, curtains and do-not-disturb controlled from the TV, guest app or in-room panel, with energy savings on unoccupied rooms.
Hospitality Technology Solutions for Hotels and Resorts
Hotels rarely need one more product — they need the products they already own to work together. ITSthe1 designs, integrates and supports the full hospitality technology stack: guest room management, property management system interfaces, mobile check-in, in-room ordering, entertainment and staff workflow, delivered as one accountable programme.
Hospitality Technology features
PMS integration
A single integration layer connecting entertainment, guest app, ticketing and front-desk systems to your property management system.
Mobile check-in & keys
Pre-arrival registration, digital check-in and mobile key options that shorten queues at the desk.
In-room ordering
Room service, housekeeping and amenity requests from TV or phone, routed straight into kitchen and operations systems.
Consultancy & design
Requirement workshops, low-voltage design, tender support and phased migration plans for renovations and new builds.
Managed operations
One support contract covering all integrated components, with monitoring, patching and quarterly service reviews.
Why hotels choose it
- Fewer vendors and a single point of accountability
- Consistent guest experience across TV, mobile and in-room devices
- Measurable savings from energy management and automated workflows
- Designed for phased rollouts across hotel groups
Hospitality Technology FAQs
- What does hospitality technology include?
- It covers the guest-facing and operational systems in a property: in-room entertainment, guest applications, room controls, digital signage, identity and check-in, service ticketing, kitchen systems, networking and the integrations that connect them to the PMS.
- Can you work with our existing systems?
- Yes. Most projects are brownfield. We audit the current PMS, network, TVs and door locks, keep what performs, and integrate the rest rather than forcing a full replacement.
- Do you handle multi-property rollouts?
- Yes. Group deployments use a standard blueprint per brand, a central management console and per-property commissioning schedules, so each hotel goes live without re-designing the solution.
- Which regions do you cover?
- The Middle East, Africa, Europe and Asia, with the head office in Dubai and regional engineering partners for on-site work.
- How is a project priced?
- Capital items such as devices and headend are quoted per property, and platform licences plus support are annual subscriptions scaled by room count. You receive one itemised proposal after the site survey.
Request a Hospitality Technology quote
Send your property details, room count and timeline and we will come back with a scoped proposal and pricing.